Terms of Service

Agreement to Terms

Askie is operated by Askie Kids AI Limited (company number 16991192), registered in England and Wales. By accessing or using Askie ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.

Service Description

Askie is an AI-powered educational platform designed for children aged 4-15. The Service provides interactive learning experiences through text conversations, voice chat, and image generation, all with child-safety features and parental controls.

Parental Consent and Responsibility

By creating an account, you confirm that you are a parent or legal guardian of the child for whom you are creating a profile. You agree to:

• Supervise your child's use of the Service appropriately
• Review conversation history regularly through the parent dashboard
• Set appropriate usage limits based on your child's age and needs
• Ensure account credentials are kept secure and not shared
• Comply with all applicable laws regarding children's online privacy

Account Registration

To use the Service, you must:

• Be at least 18 years old
• Provide accurate and complete information during registration
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access to your account
• Accept responsibility for all activities under your account

Subscription and Payment

Subscription Plans

We offer a free plan and paid plans (Premium and Max, each available monthly or yearly). What each plan includes, including its usage allowances, and its price are shown on the plan page in the app before you buy and at https://kidsai.app. Pricing may vary by region.

Plan Allowances

Each plan includes usage allowances, such as text questions, image generations, and voice and video minutes, shown on the plan page before you buy. We may increase or decrease these allowances, or how much of an allowance an action uses, from time to time: for example, to reflect changes in the cost of providing the Service, to prevent misuse, for safety or legal reasons, or as we develop our plans. Where a change materially reduces what your paid plan includes, we will, where feasible, give you at least 30 days' notice by email or in the app, and you may cancel before it takes effect. If you bought your subscription on our website and cancel because of such a change, we will refund the unused part of your current billing period. Subscriptions bought through the App Store or Google Play are refunded under Apple's or Google's policies.

Billing

• Subscriptions automatically renew unless canceled before the renewal date
• You will be charged at the beginning of each billing period
• Payments are processed through Apple's App Store (iOS), Google Play Store (Android), or Stripe (web)
• Refunds are subject to the policies of the respective payment processor
• Subscription fees are non-refundable except as required by law or as described under Plan Allowances
• We reserve the right to change pricing with 30 days' notice

Cancellation

You may cancel your subscription at any time through your account settings or the respective app store. Cancellation will take effect at the end of the current billing period. No partial refunds will be provided for unused time, except as described under Plan Allowances.

Household Use

Your subscription and its child profiles are for your own family household only. They must not be shared with or resold to anyone outside your family, or used for other people's children. Use by schools, childcare providers, tutors, or other groups requires Askie for Schools or a separate agreement with Askie.

Fair Use Policy

"Unlimited" means normal personal and family educational use. Weekly usage is shared across all children on the plan. We may restrict automated, commercial, or abusive use that degrades the service for others.

Acceptable Use

You agree NOT to:

• Attempt to bypass or disable any safety features or content filters
• Use the Service for any unlawful or harmful purpose
• Share account credentials with unauthorized individuals
• Reverse engineer, decompile, or attempt to extract source code
• Use automated systems to access the Service without permission
• Attempt to gain unauthorized access to our systems or other users' accounts
• Misrepresent your identity or your relationship to a child

Content and Intellectual Property

Our Content

All content provided by Askie, including text, graphics, logos, software, and AI-generated responses, is owned by us or our licensors and protected by intellectual property laws.

User-Generated Content

Content created or submitted through your use of the Service (including conversations, generated images, and images selected from a camera or device library) remains your property. We do NOT use your child's content to train AI models. You confirm that you have permission to submit this content and grant us a limited license to use it only to:

• Provide, operate, and maintain the Service
• Operate safety and content-moderation systems
• Store and deliver images through unique public links as described in our Privacy Policy
• Comply with legal obligations and enforce our policies

Safety and Content Moderation

We employ multiple layers of content filtering and moderation to ensure child safety. However:

• No automated system is perfect; parental supervision is essential
• We reserve the right to review conversations for safety purposes
• We may suspend or terminate accounts that violate our safety policies
• Where appropriate, we may alert a parent or guardian to potential safety concerns through our Parent Safety Alerts feature, described below

Parent Safety Alerts (Experimental)

Askie includes an experimental feature, which we call a "heads-up," that uses automated and AI-based review of your child's conversations (including text and voice) to detect potential safety concerns and may send an alert to the parent or guardian on the account. Please understand how it works and its limits:

• It is experimental and imperfect. It may flag things that are not actually concerning (false alarms) and may miss things that are (missed concerns). It is provided "as is" and is not a substitute for active parental supervision, professional advice, or emergency services.
• Alerts are delivered to a parent or guardian. Because of this, the feature focuses on concerns a parent can help with, and it may intentionally not send an alert where doing so could be inappropriate or could put the child at greater risk - including when the potential concern appears to involve a parent or guardian.
• We do not guarantee that any particular conversation will, or will not, generate an alert, and the feature's behavior may change over time as we continue to develop it.

Parent Safety Alerts are not an emergency or reporting service. If you believe a child is in immediate danger, contact your local emergency services right away.

Disclaimers and Limitations

Educational Purposes

The Service is designed for educational and entertainment purposes. It is not a substitute for professional education, therapy, or medical advice.

AI Limitations

While we strive for accuracy, AI-generated content may contain errors or inaccuracies. The Service is provided "as is" without warranties of any kind.

Service Availability

We do not guarantee uninterrupted or error-free service. We reserve the right to modify, suspend, or discontinue the Service at any time with reasonable notice.

Limitation of Liability

To the maximum extent permitted by law, Askie shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Askie's total liability to you for all claims arising out of or in connection with these Terms or the Service, whether in contract, tort (including negligence), or otherwise, is limited to the greater of the total fees paid for your use of the Service in the 12 months before the event giving rise to the claim, or £100. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be excluded or limited by law, including your statutory rights as a consumer.

Indemnification

You agree to indemnify and hold harmless Askie from any claims, damages, or expenses arising from your violation of these Terms or your use of the Service.

Termination

We may terminate or suspend your access to the Service immediately, without prior notice, if you:

• Violate these Terms
• Engage in fraudulent or illegal activity
• Compromise the safety of children using the Service
• Fail to pay subscription fees

Upon termination, your right to use the Service will immediately cease, and we will delete your account data in accordance with our Privacy Policy.

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through the Service. Your continued use after such notice constitutes acceptance of the modified Terms.

Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute, except that if you are a consumer resident in the EU, the UK, or another country with mandatory consumer-protection laws, you retain the benefit of any protections and the right to bring proceedings in the courts of your country of residence.

Contact Information

If you have questions about these Terms, please contact us:

Email: askie@kidsai.app

By using Askie, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.